What We Do

We help professionals in local government and education turn both time-tested and new ideas into practical, transformative strategies. Through training, workshops, consulting, and coaching, we equip individuals and teams with the tools they need to work more effectively and make a real difference in their communities. With deep roots in libraries and expertise across many fields, Crystal brings a unique ability to turn vision into action. She is passionate about fostering collaboration and empowering teams to create lasting, positive change together.

"I want to serve our community better."

We offer workshops, training, and consulting to help your organization increase its impact and better serve your community:

• Customer Service: Elevate the way you engage with and support your patrons.
• Project Management: Master the skills to plan, execute, and deliver successful initiatives.
• Design Thinking and Design Sprints: Unlock creative problem-solving and drive innovation to address your community's needs.
• User Experience: Experiment, test, and refine to ensure every interaction—online or in-person—is seamless and exceptional.
• Agile Practices: Streamline everyday work with flexible, team-driven approaches that prioritize efficiency, adaptability, and delivering value.

"Today’s training was fantastic! The staff are all talking about what AHA moments they walked away with. Many said they came away with a new perspective on patron interactions, such as recognizing that maybe that difficult patron really just has a different communication style. The training was the perfect mixture of fun and humor combined with sound advice on how to tackle tricky interactions. You fit a lot of information into our limited time together." -- Heather VanTassell, Director, Walla Walla Public Library

"I want my team to work better together."

We help your team thrive with tailored workshops, training, and consulting on:

• Courageous Conversations: Learn how to navigate tough topics with confidence and respect.
• Communication Styles: Discover strategies to improve understanding and collaboration among diverse team members.
• Better Meetings: Transform meetings into productive, engaging, and results-oriented sessions.
• Culture Transformation: Shape and sustain a workplace culture that’s positive, inclusive, and aligned with your team’s goals.
• Process Mapping & Continuous Improvement: Identify opportunities for efficiency and growth with actionable, team-driven solutions.

"Crystal’s facilitation skills and enthusiasm for collaboration helped our management team break through a communication barrier to a shared understanding and renewed commitment to our mission and goals." -- Karen Hill, Director, Cornelius Public Library

"I want my group to learn together."

Bring your group together for collaborative learning through workshops, training, and consulting on:

• Artificial Intelligence: Explore the potential of artificial intelligence (and its pitfalls!) and how it can support your work and goals.
• Change Management: Equip your team to navigate and embrace change with confidence and resilience.
• Strategic Planning Lite: Develop clear priorities and actionable strategies without the overwhelm.
• Innovation Management: Foster a culture of creativity and learn how to cultivate and implement new ideas effectively.
• Facilitating Groups: Master the skills to lead productive discussions, manage group dynamics, and inspire collaboration in diverse teams.

What People Are Saying About Crystal's Workshops

"Very engaging and informative. Crystal was awesome! The time just flew."

"Crystal offered a HUGE variety of activities, advice and hands-on creating."

"Crystal was extremely well-prepared, knowledgeable, and inclusive. I enjoyed her presentation and style very much."

"I absolutely loved that Crystal used Winnie the Pooh characters to help explain the communication styles, I know I'm not the only one that it helped."

"Crystal was informative and engaging. I appreciated her kind demeanor. The pacing of the webinar was very good, and Crystal created a relaxed learning environment."

Contact us to learn more!

Crystal lives near Portland, Oregon, and is happy to travel to you! Travel expenses will be estimated during the booking process, and must be reimbursed within 30 days of your training event. We recommend asking other organizations near you to schedule adjacent training so that you can split travel expenses.

Not a librarian?
These topics are relevant across the public sector, and Crystal enjoys partnering with a variety of education and local government agencies.

Not sure what your organization needs right now?
Schedule a 30-minute complimentary consultation to discuss possibilities for customized consulting, coaching, or training.